Refund & Exchange Policy
Glorious Jewels
At Glorious Jewels, we are committed to providing high-quality fashion jewellery. Every product is carefully inspected before dispatch. If you receive a damaged, defective, or incorrect item, we will gladly assist you.
1. Refund Policy
We do not offer refunds on any purchases made from our website or retail store.
Refunds are only applicable if:
- The ordered product is unavailable after payment.
- We are unable to ship your order due to unavoidable circumstances.
In such cases, the full amount will be refunded to the original payment method.
2. Exchange Policy
We offer exchange only under the following conditions:
Exchange Window
- Exchange requests must be raised within 48 hours of delivery for online orders.
- For purchases made at our physical store, exchange is allowed within 3 days from the date of purchase.
No exchange requests will be accepted after this period.
3. Exchange Eligibility
Products will only be accepted if:
- Product is unused and unworn.
- Original tags are intact.
- Original invoice is produced.
- Original packaging, box and accessories are returned.
- No scratches, perfume smell, makeup stains, sweat marks or signs of usage.
- Product is in saleable condition.
Glorious Jewels reserves the right to reject any exchange if the product appears used or damaged.
4. Non-Exchangeable Products
The following items cannot be exchanged:
- Flower Jewellery (for hygiene reasons)
- Nose pins
- Rings ( Fingerrings)
- Toe rings
- Anklets
- Hair accessories
- Studds
- Clearance Sale products
- Products purchased during special promotional offers.
5. Damaged / Wrong Product
If you receive:
- Wrong product
- Manufacturing defect
- Transit damage
Please contact us within 24 hours of delivery with:
- Order Number
- Unboxing video (mandatory)
- Product photographs
Claims without an uninterrupted unboxing video may not be accepted.
6. Exchange Approval
Once we receive the returned product, our Quality Check team will inspect it.
If approved:
- Exchange coupon/store credit will be issued.
- Replacement product will be dispatched.
If rejected:
- Product will be returned to the customer.
7. Exchange Shipping
For Online Orders:
If exchange is due to:
- Wrong item sent by us
- Manufacturing defect
We will bear the shipping charges.
For all other exchange requests:
- Customer bears both return shipping and re-shipping charges.
8. Store Credit
Approved exchanges will be issued as Store Credit (Gift Voucher) valid for ONE month.
Store Credit:
- Cannot be converted into cash.
- Cannot be transferred.
- Can be used on glorious-jewels.com or at our retail store.
9. Items Purchased During Sale
Products purchased during:
- Flash Sale
- Clearance Sale
- Buy 1 Get 1
- Festive Sale
- Discount Coupons
are not eligible for exchange, IN ANY COST
10. Color Variation
Actual product color may slightly vary due to:
- Lighting
- Screen resolution
- Photography
Such differences will not qualify for exchange.
11. Jewellery Care
Artificial jewellery requires proper care.
Avoid contact with:
- Water
- Perfume
- Moisture
- Sweat
- Chemicals
Damage due to improper handling is not covered under exchange.
12. Order Cancellation
Orders can only be cancelled before dispatch.
Once dispatched, cancellation is not possible.
13. Quality Inspection
Every returned product undergoes strict quality inspection.
Products showing any signs of:
- Wearing
- Damage
- Alteration
- Missing tags
- Missing packaging
will not qualify for exchange.
14. Contact Us
Glorious Jewels
📍 Clover Centre, Camp, Pune, Maharashtra
📞 Customer Care: +91-9890105240/9923301952
📧 Email: saurabhchhajed153@gmail.com